Radical Hospitality: The Secret Strategy That Turns First-Time Guests into Engaged and Committed Members

Breakfast is served at 9 am, workshop begins at 9:30.

Join Robin M. Ware, M.Div., Doctoral Candidate, for a transformational workshop that will challenge us to rethink hospitality—not as something the greeting ministry does, but as a church-wide culture that drives connection, engagement, and growth.

Drawing from proven hospitality strategies used by Disney, Chick-fil-A, and Ritz-Carlton, Robin will show us how to intentionally design the guest experience from the moment someone arrives until long after they leave.

Together, we will learn how to:

• Create unforgettable first impressions
• Identify the moments that make guests feel like they belong
• Turn friendly interactions into meaningful connections
• Equip your entire church to take ownership of hospitality
• Develop follow-up strategies that encourage guests to return
• Remove the barriers that turn first-time visitors into one-time visitors
• Create a culture where people don’t just attend—they connect, engage, and commit

Because hospitality isn’t just about welcoming people into your church.

It’s about creating an experience that says:

“We’re glad you’re here.
We see you.
You matter.
And there’s a place for you here.”